Service Delivery Policy

1. Nature of the Service

Vestiqa is software provided online as a service. No physical goods are supplied, and no shipping or delivery charges apply. The Service is accessed through a web browser on a phone, tablet or computer.

2. Account Activation and Free Trial

Your Account and 14-day free trial are activated immediately after you complete sign-up and confirm your email address. No payment is required to start the trial.

3. Paid Subscriptions

3.1 Subscriptions are purchased within the Service under Plan & payment and paid online through Razorpay.

3.2 On successful payment, your Subscription is activated automatically, normally within a few minutes. The new end date of your Subscription Period and a downloadable payment receipt are shown under Plan & payment.

3.3 Where a payment is made by another method agreed with us in writing, such as a direct bank transfer, the Subscription is activated within 12 hours of verification of the payment, Monday to Saturday.

3.4 A monthly Subscription adds 30 days and a yearly Subscription adds 365 days to the end of your current Subscription Period.

4. Access Requirements

An internet connection is required to sign in and to synchronise data. Billing can continue without an internet connection, and changes are uploaded automatically when the connection is restored. You are responsible for your own devices, browser and internet connection.

5. Setup Assistance

On request, we provide remote assistance with setting up your services, staff and settings and with importing existing records, on a schedule agreed with you. Setup assistance is provided free of charge unless otherwise agreed in writing.

6. Website and Dashboard Bundle

6.1 Access to the Vestiqa dashboard is provided from the date the bundle is confirmed.

6.2 The salon website is delivered online, by publishing it to your domain, in accordance with the scope and timeline set out in the written proposal agreed with you before work begins.

6.3 Delivery timelines depend on your timely provision of content, images, approvals and domain access. Delays caused by pending inputs from you extend the timeline accordingly.

7. Non-Activation

If your Subscription has not been updated within 1 hour of a successful payment, contact us on WhatsApp at +91 89285 08823 or by email at websetgo102324@gmail.com with your salon name and payment reference. We will resolve the matter within 12 hours, Monday to Saturday. Refunds are governed by our Refund and Cancellation Policy.

8. Contact

WebSetGo, Vartak Nagar, Thane, Maharashtra 400606, India. Email: websetgo102324@gmail.com. WhatsApp: +91 89285 08823.