Legal
Refund & Cancellation Policy
Last updated: 9 October 2026
This Refund and Cancellation Policy forms part of the Terms of Service of WebSetGo and sets out how you may cancel a Subscription to Vestiqa and when refunds are available. Capitalised terms have the meanings given in the Terms of Service.
1. Free Trial
1.1 No fee is charged during the free trial. You may stop using the Service at any time during the trial without any obligation.
1.2 A trial does not convert into a paid Subscription automatically, and no amount is charged at the end of it.
2. Cancellation
2.1 You may cancel your Subscription at any time by sending a written request by WhatsApp or email from the mobile number or email address registered with your Account, stating your salon name and login email. No cancellation fee is charged.
2.2 Subscriptions do not renew automatically. If you do not pay for a further period, your Subscription ends at the end of the current Subscription Period.
2.3 Following cancellation, your Account remains active until the end of the Subscription Period already paid for, unless a refund is issued under clause 3, in which case access ends on the date the refund is approved.
2.4 You should export your Customer Data from Settings > Backup & data before your access ends. Customer Data is retained for 30 days after the Account ends and is then permanently deleted.
3. Refund Eligibility
3.1 First payment. If you are not satisfied with the Service, you may request a full refund of your first paid Subscription, whether monthly or yearly, within 7 days of the date of that payment. This applies once per salon.
3.2 Monthly plans. Apart from clause 3.1, fees paid for a month that has already started are not refundable. No further amount is charged after you cancel.
3.3 Yearly plans. Apart from clause 3.1, if you cancel a yearly Subscription, the refund is calculated as: Refund = (Amount paid ÷ 12) × (Complete months remaining − 2), and is not less than zero. The deduction of 2 months reflects the 2 months offered free with the yearly price. For example, if you paid ₹7,990 and cancel 4 months and 10 days into the year, 7 complete months remain, and the refund is ₹7,990 ÷ 12 × 5 = ₹3,329.
3.4 Website and Dashboard bundle.
(a) The website fee of ₹12,999 is payable as 50% before work begins and 50% before the website is published. The website fee is not refundable once design work has commenced, except that if we are unable to deliver the website, we will refund the amount paid for the work not delivered.
(b) The 12 months of Vestiqa included in the bundle are treated as a yearly Subscription under clause 3.3, counted from the date the website is published.
(c) Domain registration and hosting are purchased on your behalf at cost and are not refundable once purchased.
3.5 Service failure. If the Service is unavailable for more than 72 consecutive hours because of a fault attributable to us, we will, at your option, extend your Subscription by the period of unavailability or refund the fees for that period.
3.6 Duplicate or erroneous payments. Any amount charged in duplicate or in error is refunded in full on verification.
3.7 No refund is payable for coupons, discounts or referral rewards, or where an Account is suspended or terminated for breach of the Acceptable Use Policy in our Terms of Service, fraud or other unlawful activity.
4. Refund Process
4.1 To request a refund, contact us as described in clause 7 with your salon name, login email and payment reference.
4.2 We will confirm whether the request is eligible within 3 working days of receiving it.
4.3 Approved refunds are initiated within 7 working days of approval to the original payment method through Razorpay, or by UPI or bank transfer where the payment was made that way. The time taken for the amount to reflect in your account depends on your bank or payment provider.
5. Chargebacks
Please contact us before raising a dispute or chargeback with your bank, so that we can resolve the issue promptly. We may restrict access to the Account while a chargeback is under review.
6. Changes to This Policy
We may update this Policy from time to time. Changes do not affect a refund request made before the change takes effect.
7. Contact
To cancel a Subscription or request a refund, contact WebSetGo on WhatsApp at +91 89285 08823 or by email at websetgo102324@gmail.com. We respond within 12 hours, Monday to Saturday.